otrs 4 patchlevel update

…so wie es fuer meine installation funktioniert(e). in diesem falle von 4.0.1 auf 4.0.2.

zu hilfe genommen habe ich:

https://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
http://otrs.github.io/doc/manual/admin/4.0/de/html/manual-installation-of-otrs.html

eine art braindump fuers naechste update 😉

/etc/init.d/cron stop
/etc/init.d/postfix stop
/etc/init.d/apache2 stop
cd /opt/otrs/
su - otrs
bin/Cron.sh stop
bin/otrs.Scheduler.pl -a stop
logout
mysqldump -uuser -ppasswort -hhost otrs > otrsdbbackup.sql
cd /opt
wget http://ftp.otrs.org/pub/otrs/otrs-4.0.2.tar.gz
mv otrs otrs-4.0.1
tar -xzf otrs-4.0.2.tar.gz
mv otrs-4.0.2 otrs
cp /opt/otrs-4.0.1/Kernel/Config.pm /opt/otrs/Kernel/
cp /opt/otrs-4.0.1/Kernel/Config/GenericAgent.pm /opt/otrs/Kernel/Config/
cp /opt/otrs-4.0.1/Kernel/Config/Files/ZZZAuto.pm /opt/otrs/Kernel/Config/Files/
cd /opt/otrs/var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
cp /opt/otrs-4.0.1/var/cron/postmaster_mailbox /opt/otrs/var/cron/
cd /opt/otrs/
bin/otrs.SetPermissions.pl --web-group=www-data
su - otrs
bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl
logout
/etc/init.d/apache2 start
/etc/init.d/postfix start
/etc/init.d/cron start
su - otrs
bin/Cron.sh start
bin/otrs.Scheduler.pl -a start
logout

und dann noch im backend unter “admin” -> “paket-verwaltung” die pakete erneut installieren