upgrading OTRS from 4 to 5

…so wie es fuer meine installation funktioniert(e). in diesem falle von 4.0.13 auf 5.0.1.

zu hilfe genommen habe ich:

http://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html
https://ww.sd.vc/wp/2014/12/10/otrs-4-patchlevel-update/

eine art braindump fuers naechste update 😉

apt-get install -y libmime-base64-urlsafe-perl libauthen-sasl-perl libxml-libxml-perl libxml-libxslt-perl
cd /opt
wget http://ftp.otrs.org/pub/otrs/otrs-5.0.1.tar.gz
/etc/init.d/cron stop
/etc/init.d/postfix stop
/etc/init.d/apache2 stop
cd /opt/otrs/
su - otrs
bin/Cron.sh stop
bin/otrs.Scheduler.pl -a stop
logout
mysqldump -p otrs > otrsdbbackup.sql
cd /opt
mv otrs otrs-old
tar -xzf otrs-5.0.1.tar.gz 
mv otrs-5.0.1 otrs
cp /opt/otrs-old/Kernel/Config.pm /opt/otrs/Kernel/
cp /opt/otrs-old/Kernel/Config/GenericAgent.pm /opt/otrs/Kernel/Config/
cp /opt/otrs-old/Kernel/Config/Files/ZZZAuto.pm /opt/otrs/Kernel/Config/Files/
cp /opt/otrs-old/var/log/TicketCounter.log /opt/otrs/var/log/
cd /opt/otrs/var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
cd /opt/otrs/
bin/otrs.SetPermissions.pl --web-group=www-data
/opt/otrs/bin/otrs.CheckModules.pl
cat scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs
su - otrs
bin/otrs.Console.pl Maint::Database::Check
scripts/DBUpdate-to-5.pl
cd /opt/otrs/
bin/otrs.Console.pl Maint::Config::Rebuild
bin/otrs.Console.pl Maint::Cache::Delete
logout
/etc/init.d/apache2 start
/etc/init.d/postfix start
/etc/init.d/cron start
su - otrs
/opt/otrs/bin/otrs.Daemon.pl start
/opt/otrs/bin/Cron.sh start
logout

und dann noch im backend unter “admin” -> “paket-verwaltung” die installierten pakete in einer neuen bzw kompatiblen version installieren.